Overview
Welcome to HikedMedia ("we," "our," or "us"). We are a web development agency specializing in premium rental website solutions for party rental, equipment rental, and event businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit hikedmedia.com, communicate with our team, or engage our services.
By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
Plain English: We collect only what we need to serve you well. We never sell your data. We are transparent about everything we do with your information.
Information We Collect
Information You Provide Directly
- Contact details — your name, email address, phone number, and business name when you submit our contact form, request a demo, or reach out directly.
- Project information — details about your rental business, website goals, and preferences when you engage our services.
- Communications — messages, emails, and any content you send us, including through live chat widgets on our website.
- Billing information — payment details processed securely through third-party payment processors. We never store full card numbers on our servers.
Information Collected Automatically
- Usage data — pages visited, time on page, links clicked, scroll depth, and navigation paths.
- Device & browser info — browser type/version, operating system, screen resolution, and device category.
- IP address & location — approximate geographic location used for security and analytics purposes.
- Referral source — how you arrived at our site (e.g., Google search, social media, direct URL).
| Data Type | Source | Purpose |
|---|---|---|
| Name & Email | You (forms & email) | Project communication |
| Business Details | You (consultation) | Service delivery |
| Browsing Behavior | Automatic (cookies) | Analytics & improvement |
| IP Address | Automatic (server logs) | Security & fraud prevention |
| Payment Data | You (checkout) | Billing (via 3rd-party processor) |
How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to design, build, launch, and maintain the rental websites and digital products you commission from us.
- Communication — to respond to your inquiries, send project updates, provide support, and keep you informed about your account.
- Billing — to process payments, issue invoices, and maintain accurate financial records.
- Website improvement — to understand how visitors interact with our site and identify opportunities to make it faster, clearer, and more useful.
- Marketing — to send relevant updates about our services, case studies, or promotions, only with your explicit consent. You can unsubscribe at any time.
- Legal compliance — to comply with applicable laws, regulations, and lawful legal processes.
- Security — to detect, investigate, and prevent fraudulent transactions or unauthorized access to our systems.
We never sell your data to third parties, use your information for purposes unrelated to our services, or share your details without your knowledge — except as required by law.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
Trusted Service Providers
We work with vetted third-party vendors who help us operate our business — including web hosting, analytics, email services, payment processing, and project management tools. All providers are contractually bound to protect your data and may only use it for the purposes we specify.
Business Transfers
In the event HikedMedia undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you by email and post a prominent notice on our website before any such transfer takes effect.
Legal Requirements
We may disclose your information if required by law, or in good-faith response to a valid legal process such as a court order, subpoena, or government request. Where permitted by law, we will notify you of such disclosure.
Protection of Rights & Safety
We may disclose information when we believe in good faith that it is necessary to protect the rights, property, or safety of HikedMedia, our clients, or the general public.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze site traffic, and support our marketing activities. A cookie is a small text file stored on your device when you visit our site.
Types of Cookies We Use
- Essential cookies — required for the site to function properly. These cannot be disabled as they enable core features like navigation and form submissions.
- Analytics cookies — help us understand visitor behavior and site performance (e.g., Google Analytics). Data is aggregated and anonymized.
- Marketing cookies — enable personalized advertising on third-party platforms such as Google Ads and Meta. These are only active with your consent.
- Preference cookies — remember your settings and choices to deliver a better experience on return visits.
Managing Your Cookie Preferences
You can control cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of our website. Refer to your browser's help documentation for guidance.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law:
- Active client data — retained for the full duration of our engagement and up to 3 years thereafter for legal and business record purposes.
- Prospect & inquiry data — if you contact us but do not become a client, we retain your information for up to 12 months, then delete it.
- Analytics data — retained for up to 26 months in anonymized form.
- Financial & billing records — retained for 7 years as required by applicable tax and financial regulations.
When data is no longer required, we securely delete or anonymize it in a manner that prevents recovery or identification.
Security
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL/TLS encryption on all data transmitted to and from our website.
- Role-based access controls limiting which team members can access personal data.
- Regular security audits of our internal systems and third-party provider agreements.
- PCI-DSS compliant payment processors — we never store raw card data on our servers.
Please note: No electronic transmission or storage system is 100% secure. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.
Your Rights
Depending on your location and applicable law (including GDPR, CCPA, and similar regulations), you may have the following rights regarding your personal data. To exercise any of these, contact us at contact@hikedmedia.com.
We will respond to all rights requests within 30 days. For complex cases we may extend this by up to 60 additional days with prior notice.
Third-Party Links
Our website may contain links to third-party websites, including client websites, social media platforms, and partner tools. These sites have their own privacy policies, and we have no control over or responsibility for how they handle your information.
We encourage you to review the privacy policy of any third-party site before providing personal information. A link on our site does not constitute an endorsement of that site's privacy practices.
Children's Privacy
HikedMedia's website and services are designed for business owners and professionals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately at contact@hikedmedia.com and we will delete such information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable laws. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify active clients by email when changes are significant.
- Display a notice on our website for a reasonable period following the update.
Your continued use of our website or services after any change takes effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please reach out:
- Company: HikedMedia
- Email: contact@hikedmedia.com
- Website: hikedmedia.com
We are committed to resolving any privacy-related complaints promptly and fairly. We aim to respond to all inquiries within 5 business days.