Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and HikedMedia ("we," "us," or "our") governing your use of our website at hikedmedia.com and any web development services we provide.

By visiting our website, submitting an inquiry, signing a project proposal, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms. If you are agreeing on behalf of a business entity, you represent that you have authority to bind that entity.

HikedMedia is a web development agency specializing in premium digital solutions for the rental industry. The services we provide include, but are not limited to:

The specific scope of services for each engagement is defined in a separate project proposal or Statement of Work agreed upon by both parties. These Terms govern all such engagements.

All projects follow a structured process to ensure clarity, quality, and timely delivery:

Pricing & Quotes

All pricing is outlined in the project proposal and is valid for 30 days from the date of issue. Quotes are based on the scope described at the time of proposal. Changes to scope may result in adjusted pricing.

Payment Schedule

Unless otherwise specified in the project proposal, our standard payment structure is:

Late Payments

Invoices are due within 14 days of issuance unless otherwise agreed. Overdue invoices may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to pause or suspend work on your project until overdue invoices are settled.

Refund Policy

The deposit payment is non-refundable once work has commenced, as it secures your project slot and covers initial design and planning work. If you cancel the project after work has begun, you will be invoiced for all work completed to date at our standard hourly rate, with any remaining credit applied accordingly.

A successful project depends on timely collaboration from both parties. As the client, you agree to:

• Provide timely feedback — respond to our requests for content, approvals, and feedback within the timeframes agreed in the project schedule. Delays on your end may affect our delivery timeline.
• Supply accurate content — provide all text, images, logos, and other content required for the project in the formats specified by our team.
• Own or have rights to content — confirm that all content, images, and materials you provide do not infringe upon the intellectual property rights of any third party.
• Provide necessary access — grant us access to existing platforms, domain registrars, hosting accounts, or third-party services required to complete the project.
• Designate a point of contact — assign a single primary contact person authorized to make decisions and approve work on behalf of your organization.
• Maintain confidentiality — treat any proprietary processes, methodologies, or materials we share with you as confidential.

If delays in receiving client-supplied materials cause the project timeline to shift, HikedMedia reserves the right to adjust the delivery schedule accordingly or charge for additional project management time.

Ownership Upon Full Payment

Upon receipt of all outstanding payments for a project, HikedMedia assigns to you full ownership of the final deliverables — including custom design files, written code, and website assets — specifically created for your project.

HikedMedia Retained Rights

We retain ownership of the following, which do not transfer to you:

• Pre-existing assets — frameworks, libraries, templates, plugins, and code components created by us prior to your engagement and used across multiple client projects.
• Third-party components — open-source software, licensed fonts, stock imagery, and third-party plugins remain subject to their original licenses.
• Methodologies & processes — our internal design processes, workflows, and proprietary development approaches.

Portfolio Rights

Unless you request otherwise in writing prior to project launch, HikedMedia reserves the right to display your completed project in our portfolio, case studies, and marketing materials. We will never share confidential business information in doing so.

Client Content

All content, logos, images, and materials you provide remain your property. You grant HikedMedia a limited license to use this content solely for the purpose of completing your project.

Included Revisions

Each project proposal specifies the number of revision rounds included in the project fee. A "revision round" is defined as one consolidated set of feedback submitted at a designated review milestone.

Additional Revisions

Revision requests beyond the included rounds, or requests that fall outside the original agreed scope, will be quoted and billed at our standard hourly rate. We will always notify you before proceeding with out-of-scope work.

Scope Changes

If you request additions or significant changes to the project scope after work has begun, we will issue a Change Order documenting the new requirements, adjusted timeline, and additional fees. Work on the change will not begin until the Change Order is signed and any required deposit is received.

What We Warrant

HikedMedia warrants that:

• We will perform all services with reasonable skill, care, and professionalism consistent with industry standards.
• The deliverables we provide will conform to the specifications agreed in the project proposal.
• We have the right to enter into this agreement and are not bound by any conflicting obligations.
• We will notify you promptly of any issues that may affect project delivery or quality.

Disclaimer of Warranties

Except as expressly stated above, our services and website are provided "as is" and "as available." We make no warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free from viruses or harmful components. We do not guarantee specific business outcomes, revenue increases, or search engine rankings resulting from our services.

To the maximum extent permitted by applicable law, HikedMedia's total liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total amount you paid us in the three (3) months preceding the event giving rise to the claim.

In no event shall HikedMedia be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages resulting from third-party service outages, hosting failures, or platform changes beyond our control.
• Damages arising from your use of content or materials that infringe third-party rights.
• Damages resulting from unauthorized access to your data by third parties despite our reasonable security measures.

Termination by You

You may terminate a project engagement at any time by providing written notice to us. Upon termination, you will be invoiced for all work completed to the date of termination, calculated at our standard hourly rate. Any deposit paid may be applied against this amount. No refund will be issued for amounts exceeding the deposit if the billable work exceeds the deposit value.

Termination by HikedMedia

We reserve the right to suspend or terminate our services immediately, with or without notice, if:

• You fail to make payment when due and do not cure the default within 7 business days of written notice.
• You breach any material term of these Terms or the project agreement and fail to cure the breach within 14 days of notice.
• You engage in conduct that is abusive, threatening, or harmful toward our team.
• We reasonably believe continuing the engagement would require us to violate applicable law or professional standards.

Effect of Termination

Upon termination, all outstanding invoices become immediately due and payable. We will provide you with all completed work-in-progress deliverables upon receipt of full payment for work completed. Sections of these Terms that by nature should survive termination (including payment obligations, IP rights, confidentiality, and liability limitations) will continue to apply.

Both parties acknowledge that in the course of working together, each may have access to confidential information belonging to the other party — including business strategies, pricing, customer lists, technical processes, and proprietary data.

Each party agrees to:

• Keep all confidential information strictly private and not disclose it to any third party without prior written consent.
• Use confidential information solely for the purposes of carrying out the agreed project.
• Apply reasonable security measures to protect confidential information.
• Notify the other party promptly upon becoming aware of any unauthorized disclosure.

These confidentiality obligations do not apply to information that is publicly available, was already known to the receiving party, or is required to be disclosed by law.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the matter to binding arbitration before a mutually agreed neutral arbitrator. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm.

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active clients by email when changes are significant.
• Display a notice on our website for a reasonable period following the update.

Your continued use of our website or services after updated Terms take effect constitutes your acceptance of the revised agreement. If you do not agree to the updated Terms, please cease use of our services and notify us in writing.

Changes to Terms do not affect the terms of any project currently in progress — those engagements continue under the Terms in effect at the time of signing.

If you have questions about these Terms, need clarification on any section, or wish to discuss a project, we'd love to hear from you:

• Company: HikedMedia
• Email: contact@hikedmedia.com
• Website: hikedmedia.com

We aim to respond to all inquiries within 2 business days. For urgent matters related to an active project, please mark your email as urgent or contact your assigned project manager directly.